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Legal

Refund Policy

Our approach to cancellations and refunds for service fees and transactions.

HomeRefund Policy
Last Updated: 27 July 2026

1. General Policy

At Shiva Digital Seva Kendra, we aim to process every service request accurately and on time. Because most of our services involve submitting applications to government departments, banks or other authorities, our facilitation fee is charged for the work of preparing, verifying and submitting your application — not for the final outcome, which rests with the concerned authority.

2. Service Facilitation Fees

  • Once an application has been successfully submitted to the relevant government portal, bank or authority, the facilitation fee is non-refundable, as the service (submission and processing) has been completed on our part.
  • If we are unable to initiate your service due to an error or issue on our side before submission, the fee paid will be fully refunded or adjusted against another service, as you prefer.
  • If your application is rejected by the concerned government department, bank or authority due to reasons beyond our control (incorrect/incomplete documents provided by you, eligibility issues, or authority-side processing decisions), the facilitation fee already paid is non-refundable, though we will assist you in reapplying where possible.

3. Banking & Money Transfer Transactions

For AEPS, money transfer, cash withdrawal and other banking correspondent transactions, refunds (in case of failed or disputed transactions) are governed by the respective bank's and NPCI's guidelines and timelines. We will actively assist you in raising and tracking such disputes with the concerned bank, though the final resolution and refund timeline is determined by the bank.

4. Printing, Photocopy & Typing Services

Since these are instant, on-the-spot services, refunds are not applicable once the output (print/photocopy/typed document) has been delivered to you. If an error is caused directly by our staff (e.g. wrong print), we will correct or reprint it at no additional cost.

5. Government Fees & Third-Party Charges

Any government fee, stamp duty, or third-party charge paid on your behalf as part of your application is subject to that authority's own refund rules, which are outside our control. We will guide you on the correct process to claim such refunds where applicable.

6. How To Request A Refund

If you believe you are eligible for a refund under this policy, please contact us within 7 days of the transaction with your service details:

Approved refunds are processed within 7–10 working days, generally through the same payment method used originally.

7. Changes To This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.

8. Contact Us